Clear fees, no surprises

Holding deposit (per tenancy)

Reserves a property. It will be withheld if any relevant person (including any guarantor) withdraws, fails a Right to Rent check, provides materially significant false or misleading information, or fails to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days, or another deadline mutually agreed in writing.

Security deposit (rent under £50,000 a year)

Per tenancy. Covers damages or defaults on the part of the tenant during the tenancy.

Security deposit (rent of £50,000 a year or more)

Per tenancy. Covers damages or defaults on the part of the tenant during the tenancy.

Unpaid rent

Interest from the rent due date until paid, to pursue non-payment of rent. Not levied until the rent is more than 14 days in arrears.

Lost keys or other security devices

The actual cost of replacement. If locks need changing, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and anyone else who needs them. Any extra time is charged at £15 per hour (inc. VAT).

Variation of contract (tenant’s request)

Per agreed variation. Covers taking the landlord’s instructions and preparing and executing new legal documents.

Change of sharer (tenant’s request)

Per replacement tenant, or any reasonable costs incurred if higher. Covers the landlord’s instructions, referencing and Right to Rent checks for the new tenant, deposit registration and new legal documents.